Privacy Policy

Klever LLC ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, process, and share your information when you visit our website or interact with our services, including SMS communications.

By using our website or services, you agree to the terms described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

• Name
• Email address
• Phone number
• SMS opt-in and consent records
• IP address and browser data
• Information voluntarily submitted through forms
• Communication history

How We Use Your Information

We use personal information for the following purposes:

• To communicate with you via SMS, email, or phone (only if you have opted in)
• To send appointment confirmations and reminders
• To provide service updates and follow-up communications
• To respond to customer support requests
• To improve our website and services
• To comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support our marketing efforts.

Cookies are small text files placed on your device when you visit our website. These cookies help us understand how visitors interact with our site and allow us to improve performance and functionality.

We may use the following types of tracking technologies:

• Essential cookies – required for website functionality
• Analytics cookies – such as Google Analytics, to understand website usage and performance
• Advertising and tracking pixels – including Meta (Facebook) Pixel, to measure advertising effectiveness and improve marketing campaigns

These tools may collect information such as IP address, browser type, device information, pages visited, and interaction data.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

We do not use tracking technologies to collect sensitive personal information without consent.

SMS Marketing & Consent

By providing your phone number and checking the consent box on our website, you agree to receive SMS messages from Klever LLC.

SMS messages may include:

• Appointment confirmations
• Appointment reminders
• Service updates
• Follow-up communications
• Customer support responses

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchase. All opt-ins are collected through clear and intentional user actions. We securely store consent records for compliance purposes.

Data Sharing & Disclosure

We do not sell, rent, trade, or share your personal information, mobile information, or SMS consent data with third parties for marketing or promotional purposes.

We may share personal information only with trusted service providers strictly for operational purposes, including:

• GoHighLevel (CRM and SMS provider)
• Google Analytics (analytics provider)
• Meta Pixel (advertising analytics)
• Website hosting and infrastructure providers

These service providers are contractually restricted from using your data for their own marketing purposes.

We may disclose information if required by law, regulation, or legal process.

Non-Sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention

We retain personal information, including phone numbers and SMS consent records, for as long as necessary to provide services and comply with legal requirements. SMS consent records may be retained for a minimum of four (4) years for compliance purposes. Users may request deletion of their data by contacting us.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.

Your Rights

You may:

• Opt out of SMS communications at any time by replying STOP
• Request access to your personal data
• Request correction or deletion of your personal data

To make a request, contact us at: [email protected]

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

Contact Information

Klever LLC

Website: https://klever-agency.com

Email: [email protected]